Shipping policy

Order Processing

All orders are processed the next business day after you receive your order confirmation email. You will receive a separate notification once your order has been shipped.

Please note that orders are not shipped or delivered on weekends or public holidays.
During periods of high order volume or carrier delays, shipping times may be slightly extended. In such cases, we will notify you promptly via email.

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Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
We offer the following delivery options:

Please note: delivery times are estimates and may vary due to customs clearance, courier delays, or unforeseen circumstances.

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Free Shipping

We offer free standard shipping on all orders within USA.

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Order Tracking

Once your order has been shipped, you will receive a tracking number via email.
Tracking information may take up to 24–48 hours to become active.

If you haven’t received your tracking number within 5 business days, please contact us at info@nubobaby.com.

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Customs, Duties, and Taxes

Nubo Baby is not responsible for any customs fees, import duties, or taxes that may apply to your international order.
All charges imposed during or after shipping (tariffs, taxes, customs fees) are the responsibility of the customer.

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Lost or Delayed Packages

If your package is lost or significantly delayed, please contact us at info@nubobaby.com with your order number.
We will work directly with the carrier to investigate and resolve the issue as quickly as possible.

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Address Accuracy

Please make sure your shipping address is entered correctly during checkout.
We are not responsible for packages delivered to incorrect addresses provided by the customer.
If an error occurs, please contact us immediately before the order has shipped.

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Returns Due to Non-Delivery

If a package is returned to us due to an incorrect or incomplete address, or if it is unclaimed, we will contact you to arrange reshipment.
Additional shipping costs may apply.

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Contact

For any questions regarding your order, please contact our team at:
📧 info@nubobaby.com