Refund policy

14-Day Return Policy

We offer a 14-day return policy, meaning you have 14 days from the date you receive your item to request a return.

To be eligible for a return, items must be in their original condition — unworn or unused, with all tags attached, and in the original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at info@nubobaby.com.

If your return request is approved, we will provide you with a return shipping label along with clear instructions on how and where to send your package.
Please note that items returned without prior approval will not be accepted.

For any questions regarding returns, feel free to contact us at info@nubobaby.com

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Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. We will assess the issue promptly and take the necessary steps to resolve it as quickly as possible.

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Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale, custom or personalized items and gift cards.

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14-Day Exchange Policy (U.S. Orders Only)

We offer a 14-day exchange policy for orders shipped within the United States. Exchange requests must be submitted within 14 days of delivery.

Items must be unused, unworn, with all original tags attached, and in their original packaging. Proof of purchase is required.

To request an exchange, please contact us at info@nubobaby.com.

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European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without providing justification.

Returned items must be in their original condition — unworn or unused, with all tags attached, and in the original packaging. A receipt or proof of purchase is required.

This policy does not affect your statutory rights under applicable EU consumer protection laws.

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Refunds

Once we receive and inspect your return, we will notify you of the approval status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@nubobaby.com.

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Note for U.S. Customers

All returns must comply with our U.S. warehouse return policy.
Return shipping costs may vary depending on the country of origin. Please contact us before sending any items back to ensure proper processing.